https://giovchat.app/changelog What changed in Giov, newest first. en https://giovchat.app/changelog#2026-10-23-copilot-chats-follow-you-across-tabs https://giovchat.app/changelog#2026-10-23-copilot-chats-follow-you-across-tabs Fri, 23 Oct 2026 12:00:00 GMT An open GiovCopilot conversation now stays in sync live across a user's tabs and devices. https://giovchat.app/changelog#2026-10-23-safer-password-resets https://giovchat.app/changelog#2026-10-23-safer-password-resets Fri, 23 Oct 2026 12:00:00 GMT A password reset now refuses your current password and the four before it. https://giovchat.app/changelog#2026-10-23-messenger-replies-from-meta-business-suite https://giovchat.app/changelog#2026-10-23-messenger-replies-from-meta-business-suite Fri, 23 Oct 2026 12:00:00 GMT Replies a teammate sends from Meta Business Suite now appear in Giov, and GiovBot stands down for that message. https://giovchat.app/changelog#2026-10-23-files-served-from-a-dedicated-media-domain https://giovchat.app/changelog#2026-10-23-files-served-from-a-dedicated-media-domain Fri, 23 Oct 2026 12:00:00 GMT Avatars, attachments and channel media now load from their own domain, kept apart from the API. https://giovchat.app/changelog#2026-10-22-giovcopilot-talk-to-a-person https://giovchat.app/changelog#2026-10-22-giovcopilot-talk-to-a-person Thu, 22 Oct 2026 12:00:00 GMT Users can ask Copilot for a person; the chat moves to your shared Inbox with its transcript and your team is alerted. https://giovchat.app/changelog#2026-10-22-giovcopilot-activity https://giovchat.app/changelog#2026-10-22-giovcopilot-activity Thu, 22 Oct 2026 12:00:00 GMT See sessions, questions, shortcuts, actions and handoffs over time, with a redacted transcript for each chat. https://giovchat.app/changelog#2026-10-22-copilot-chat-history https://giovchat.app/changelog#2026-10-22-copilot-chat-history Thu, 22 Oct 2026 12:00:00 GMT Users can reopen their Copilot chats from the last 30 days, and the panel remembers its compact, docked or full-screen view. https://giovchat.app/changelog#2026-10-22-guided-setup-for-giovbot-and-copilot https://giovchat.app/changelog#2026-10-22-guided-setup-for-giovbot-and-copilot Thu, 22 Oct 2026 12:00:00 GMT GiovBot has a five-step setup guide on its own page, and Copilot a guide with a live requirements check. https://giovchat.app/changelog#2026-10-22-six-step-workspace-onboarding https://giovchat.app/changelog#2026-10-22-six-step-workspace-onboarding Thu, 22 Oct 2026 12:00:00 GMT New workspaces go from company details to a detected widget install, with a home checklist that reflects what is really set up. https://giovchat.app/changelog#2026-10-22-choose-giovbot-s-model-default-or-custom https://giovchat.app/changelog#2026-10-22-choose-giovbot-s-model-default-or-custom Thu, 22 Oct 2026 12:00:00 GMT Default follows Giov's recommended model; Custom lets you pick any hosted model, or any model on your own provider key, and tune it. https://giovchat.app/changelog#2026-10-22-spotlight-shows-what-needs-a-person https://giovchat.app/changelog#2026-10-22-spotlight-shows-what-needs-a-person Thu, 22 Oct 2026 12:00:00 GMT GiovBot's Spotlight lists unanswered handoffs, what visitors ask about, outcomes per day and replies by model. https://giovchat.app/changelog#2026-10-22-formatted-replies https://giovchat.app/changelog#2026-10-22-formatted-replies Thu, 22 Oct 2026 12:00:00 GMT Lists, bold, links and code now render in the widget and the Inbox; messaging channels get clean plain text. https://giovchat.app/changelog#2026-10-22-the-widget-shows-who-is-answering https://giovchat.app/changelog#2026-10-22-the-widget-shows-who-is-answering Thu, 22 Oct 2026 12:00:00 GMT The chat header shows GiovBot while it answers, then the teammate's name and photo once they take over. https://giovchat.app/changelog#2026-10-22-see-teammates-typing https://giovchat.app/changelog#2026-10-22-see-teammates-typing Thu, 22 Oct 2026 12:00:00 GMT In a thread, you now see when a teammate or GiovBot is typing. https://giovchat.app/changelog#2026-10-22-accurate-analytics-in-your-time-zone https://giovchat.app/changelog#2026-10-22-accurate-analytics-in-your-time-zone Thu, 22 Oct 2026 12:00:00 GMT Analytics now counts live, by calendar day in your time zone, and reports GiovBot fallbacks correctly. https://giovchat.app/changelog#2026-10-21-replies-stream-as-they-are-written https://giovchat.app/changelog#2026-10-21-replies-stream-as-they-are-written Wed, 21 Oct 2026 12:00:00 GMT GiovBot and Copilot answers now appear word by word instead of all at once. https://giovchat.app/changelog#2026-10-21-copilot-in-three-steps https://giovchat.app/changelog#2026-10-21-copilot-in-three-steps Wed, 21 Oct 2026 12:00:00 GMT Set up Copilot with where it appears, who is signed in and what it can do, then dock, resize or open it full screen. https://giovchat.app/changelog#2026-10-20-notification-centre-and-desktop-alerts https://giovchat.app/changelog#2026-10-20-notification-centre-and-desktop-alerts Tue, 20 Oct 2026 12:00:00 GMT One bell for waiting chats, handoffs, follow-up reminders and account notices, with optional desktop alerts. https://giovchat.app/changelog#2026-10-14-copilot-shortcuts-and-file-uploads https://giovchat.app/changelog#2026-10-14-copilot-shortcuts-and-file-uploads Wed, 14 Oct 2026 12:00:00 GMT Copilot offers one-click shortcuts and users can attach files to their questions. https://giovchat.app/changelog#2026-10-10-copilot-permission-levels https://giovchat.app/changelog#2026-10-10-copilot-permission-levels Sat, 10 Oct 2026 12:00:00 GMT Set which Copilot actions run straight away and which need the user's confirmation. https://giovchat.app/changelog#2026-10-07-giovbot-version-history https://giovchat.app/changelog#2026-10-07-giovbot-version-history Wed, 07 Oct 2026 12:00:00 GMT Every published GiovBot version is kept, and you can roll back to an earlier one. https://giovchat.app/changelog#2026-10-06-a-crm-built-into-the-inbox https://giovchat.app/changelog#2026-10-06-a-crm-built-into-the-inbox Tue, 06 Oct 2026 12:00:00 GMT Contacts with lifecycle stages, owners, tags and custom fields, plus follow-up tasks with reminders. https://giovchat.app/changelog#2026-10-06-pin-conversations https://giovchat.app/changelog#2026-10-06-pin-conversations Tue, 06 Oct 2026 12:00:00 GMT Pin a conversation to the top of your list so it stays in view. https://giovchat.app/changelog#2026-10-06-content-guardrails-for-giovbot https://giovchat.app/changelog#2026-10-06-content-guardrails-for-giovbot Tue, 06 Oct 2026 12:00:00 GMT Rules that check visitor messages during live chats and decide how GiovBot responds. https://giovchat.app/changelog#2026-10-06-account-and-customer-data-deletion https://giovchat.app/changelog#2026-10-06-account-and-customer-data-deletion Tue, 06 Oct 2026 12:00:00 GMT Request account deletion from settings, and review customers' deletion requests with an approval step. https://giovchat.app/changelog#2026-10-02-private-notes-and-past-conversations https://giovchat.app/changelog#2026-10-02-private-notes-and-past-conversations Fri, 02 Oct 2026 12:00:00 GMT The conversation side panel shows private notes and the customer's earlier conversations. https://giovchat.app/changelog#2026-10-01-the-business-plan https://giovchat.app/changelog#2026-10-01-the-business-plan Thu, 01 Oct 2026 12:00:00 GMT A new plan between Pro and Advanced for growing teams. https://giovchat.app/changelog#2026-09-30-giovcopilot https://giovchat.app/changelog#2026-09-30-giovcopilot Wed, 30 Sep 2026 12:00:00 GMT An AI assistant inside your own signed-in product, built on the chat widget you already installed. https://giovchat.app/changelog#2026-09-29-whatsapp-messenger-instagram-and-telegram https://giovchat.app/changelog#2026-09-29-whatsapp-messenger-instagram-and-telegram Tue, 29 Sep 2026 12:00:00 GMT Connect messaging channels so every conversation lands in the same shared inbox. https://giovchat.app/changelog#2026-09-25-giovbot-says-it-s-an-ai https://giovchat.app/changelog#2026-09-25-giovbot-says-it-s-an-ai Fri, 25 Sep 2026 12:00:00 GMT GiovBot's greeting always tells visitors they are talking to an AI agent. https://giovchat.app/changelog#2026-09-24-global-search https://giovchat.app/changelog#2026-09-24-global-search Thu, 24 Sep 2026 12:00:00 GMT Search conversations, messages and customers from anywhere in the dashboard. https://giovchat.app/changelog#2026-09-24-conversation-labels https://giovchat.app/changelog#2026-09-24-conversation-labels Thu, 24 Sep 2026 12:00:00 GMT Label conversations so the team can sort and find them later. https://giovchat.app/changelog#2026-09-23-handoff-when-a-visitor-asks https://giovchat.app/changelog#2026-09-23-handoff-when-a-visitor-asks Wed, 23 Sep 2026 12:00:00 GMT GiovBot recognises when a visitor asks for a person and brings in your team. https://giovchat.app/changelog#2026-09-22-two-factor-sign-in https://giovchat.app/changelog#2026-09-22-two-factor-sign-in Tue, 22 Sep 2026 12:00:00 GMT Email codes and authenticator apps with recovery codes, and a workspace setting to require them. https://giovchat.app/changelog#2026-09-22-single-sign-on-and-scim https://giovchat.app/changelog#2026-09-22-single-sign-on-and-scim Tue, 22 Sep 2026 12:00:00 GMT Sign operators in with OIDC or SAML 2.0, and provision them with SCIM. https://giovchat.app/changelog#2026-09-22-operator-availability https://giovchat.app/changelog#2026-09-22-operator-availability Tue, 22 Sep 2026 12:00:00 GMT Set yourself online, busy or offline so the team knows who can take a chat. https://giovchat.app/changelog#2026-09-21-privacy-policy-link-in-the-widget https://giovchat.app/changelog#2026-09-21-privacy-policy-link-in-the-widget Mon, 21 Sep 2026 12:00:00 GMT Add your privacy policy address to the chat widget settings. https://giovchat.app/changelog#2026-09-11-exclude-pages-from-giovbot-s-knowledge https://giovchat.app/changelog#2026-09-11-exclude-pages-from-giovbot-s-knowledge Fri, 11 Sep 2026 12:00:00 GMT Leave chosen website pages out of what GiovBot learns from. https://giovchat.app/changelog#2026-09-09-office-hours https://giovchat.app/changelog#2026-09-09-office-hours Wed, 09 Sep 2026 12:00:00 GMT Set when your team is available, with switches and time pickers for each day. https://giovchat.app/changelog#2026-09-04-quick-replies-and-ai-drafts https://giovchat.app/changelog#2026-09-04-quick-replies-and-ai-drafts Fri, 04 Sep 2026 12:00:00 GMT Insert saved replies in one click, or ask GiovBot to draft a reply for you to edit. https://giovchat.app/changelog#2026-09-04-inbox-filters https://giovchat.app/changelog#2026-09-04-inbox-filters Fri, 04 Sep 2026 12:00:00 GMT Filter conversations by status, channel and date range. https://giovchat.app/changelog#2026-09-04-remove-the-widget-branding https://giovchat.app/changelog#2026-09-04-remove-the-widget-branding Fri, 04 Sep 2026 12:00:00 GMT Plans that include it can turn off the Powered by GiovChat footer. https://giovchat.app/changelog#2026-09-03-email-channel https://giovchat.app/changelog#2026-09-03-email-channel Thu, 03 Sep 2026 12:00:00 GMT Connect a support mailbox over IMAP and SMTP and answer email from the shared inbox. https://giovchat.app/changelog#2026-08-26-giovbot-guardrails https://giovchat.app/changelog#2026-08-26-giovbot-guardrails Wed, 26 Aug 2026 12:00:00 GMT Set a confidence level, a fallback message and who takes over when GiovBot isn't sure. https://giovchat.app/changelog#2026-08-21-more-credits-in-the-giovbot-add-on https://giovchat.app/changelog#2026-08-21-more-credits-in-the-giovbot-add-on Fri, 21 Aug 2026 12:00:00 GMT The GiovBot add-on now includes 500 AI credits a month. https://giovchat.app/changelog#2026-08-20-several-giovbot-agents https://giovchat.app/changelog#2026-08-20-several-giovbot-agents Thu, 20 Aug 2026 12:00:00 GMT Create, edit and remove GiovBot agents, and transfer a conversation to a person or an agent. https://giovchat.app/changelog#2026-08-19-departments https://giovchat.app/changelog#2026-08-19-departments Wed, 19 Aug 2026 12:00:00 GMT Put operators in departments, so a conversation can be handed to the right group. https://giovchat.app/changelog#2026-07-30-plans-and-billing-in-the-dashboard https://giovchat.app/changelog#2026-07-30-plans-and-billing-in-the-dashboard Thu, 30 Jul 2026 12:00:00 GMT Choose a plan, pay and manage your subscription from Settings. https://giovchat.app/changelog#2026-05-05-seven-day-trial https://giovchat.app/changelog#2026-05-05-seven-day-trial Tue, 05 May 2026 12:00:00 GMT New workspaces start on a 7-day Pro trial. https://giovchat.app/changelog#2026-05-05-away-replies https://giovchat.app/changelog#2026-05-05-away-replies Tue, 05 May 2026 12:00:00 GMT When nobody answers, visitors get an automatic away message instead of silence.