# Get started

> Create a Giov workspace, add the chat to your website, approve your domain, invite your team and answer your first conversation.

Giov brings your website chat, email and messaging apps into one shared inbox, with GiovBot answering when you want it to. This guide takes you from sign-up to your first conversation.

You need access to your website's code or theme, or a plugin that can add a script to every page.

## 1. Create your workspace

1. Open [Create my account](/dashboard/auth/onboarding).
2. Enter your name, your work email and a password of at least 8 characters.
3. Accept the Terms of Service and select **Create my account**.
4. Open the verification link we email you. Unverified workspaces are locked after 48 hours. You can resend the email from the banner in the dashboard.

New workspaces start with a 7-day Pro trial, then move to the free Starter plan unless you choose a paid plan. No card is required.

Onboarding then walks you through the steps below. Each step can be reviewed later, and **Skip to dashboard** leaves at any time.

### Company

- **Company name.**
- **Name on replies** and an optional **Photo on replies**. Visitors see them in the chat header until a teammate joins the conversation.
- **Where will customers chat with you?** Choose **Website** for this guide. For apps, see [Mobile apps](/docs/mobile).

## 2. Install the chat

The **Install** step shows the snippet with your workspace ID already filled in. Paste it once, just before the closing `</body>` tag of every page:

```html title="index.html"
<script src="https://widget.giovchat.app/YOUR_WORKSPACE_ID" async></script>
```

React, Next.js, Svelte, Vue and WordPress versions are in [Install the chat widget](/docs/widget/install).

Open a page where you added the code. The step shows **Waiting for your site…** and changes to **Connected** with **Seen on** your host as soon as the chat loads there. We check every few seconds.

> [!TIP]
> You can find the snippet and your workspace ID later in **Settings → Chat widget → Installation**.

## 3. Approve your domain

Register the websites allowed to show your chat, either under **Allowed websites** in the Install step or in **Settings → Chat widget → Authorizations**:

1. Set **Type** to **Website URL**.
2. Enter your site, for example `https://example.com`.
3. Select **Register**.

> [!WARNING]
> Once you add a website, the chat only loads on that host and its subdomains. Staging sites and `localhost` are blocked too, so add every host you use.

If the chat was refused on a host, the Install step shows **Blocked on** that host with an **Allow this host** button.

## 4. Make the chat yours

The **Widget** step sets the colour, greeting and the details you ask visitors for, with a live preview. Every option is described in [Customize the widget](/docs/widget/customize).

## 5. Invite your teammates

The **Team** step is optional. You can also invite people later from **Settings → Team → Add member**.

1. Enter each person's **Work email**.
2. Choose a **Role**:
   - **Agent** answers conversations and works with customers.
   - **Developer** sets things up without seeing customer data: GiovBot, Copilot, channels, the widget install, workspace settings, analytics, and MCP and API keys. No conversations, customers, team, billing or security. Admins are notified when a developer changes something that decides where customer data goes, like a channel, a GiovBot tool or the AI provider key.
   - **Admin** can do everything, including the team, billing and security.
3. Select **Send invites**. Each person gets an email to join the workspace.

Your plan sets the number of operator seats:

| Plan | Operators |
|---|---|
| Starter | 1 |
| Pro | 10 |
| Business | 30 |
| Advanced | 70 |

If an **Agent app** step appears, you can also install the Giov agent app and answer chats from your phone.

## 6. Send a test chat

1. Open your website in a private browser window, so you arrive as a new visitor.
2. Select the chat launcher and send a message. If you turned on visitor details, fill in the form first.
3. In the dashboard, open **Inbox**. The conversation appears there.
4. Reply from the Inbox. Your reply shows up in the chat on your site straight away.

### If the launcher doesn't appear

| Check | What to do |
|---|---|
| The snippet | It's on the page once, with your workspace ID. |
| Authorizations | If you registered any website, this host (or its parent domain) must be on the list. |
| Content Security Policy | Allow the Giov origins. See [Content Security Policy](/docs/widget/csp). |
| Iframes | The loader only runs in the top-level page, not inside an iframe. |
| Configuration | **Settings → Chat widget → Installation → Test connection** confirms that your workspace's public widget configuration is reachable. |

## Next steps

| Next | Where |
|---|---|
| Let GiovBot answer common questions and hand off to your team | [GiovBot](/docs/giovbot) |
| Bring email, WhatsApp, Messenger, Instagram and Telegram into the same inbox | [Channels](/docs/channels) |
| Recognise signed-in customers securely | [Identify visitors](/docs/widget/identify-visitors) |
| Open the chat from your own buttons | [JavaScript API](/docs/widget/javascript-api) |
| Add an assistant inside your own product (Advanced plan) | [Giov Copilot](/docs/copilot) |