# Giov

> Giov (also known as GiovChat) is AI customer service software: a website live chat widget and mobile SDKs, one shared omnichannel inbox for web chat, WhatsApp, Instagram, Messenger, Telegram and email, GiovBot (an AI agent that answers from your knowledge and hands over to your team), GiovCopilot (an assistant inside your own signed-in product) and a CRM built into the inbox.

- Website: https://giovchat.app
- Also known as: GiovChat, Giov Chat
- Who it is for: support, sales and product teams at online stores, SaaS companies, B2B services and agencies, anywhere in the world.
- Channels: website live chat, WhatsApp, Instagram, Facebook Messenger, Telegram and email in one shared inbox; native SDKs for React Native, Flutter, iOS and Android (early access).
- Languages: English, French (/fr), Spanish (/es), Portuguese (/pt) and German (/de).
- Sign up: join the waitlist at https://giovchat.app/waitlist (new accounts are invite-only until launch; the waitlist is the way in).
- Company: Fegig Technologies Limited. Contact: support@giovchat.app (support), sales@giovchat.app (sales), legal@giovchat.app (legal).
- This guide plus the full docs text in one file: https://giovchat.app/llms-full.txt

## Products

- [Shared inbox](https://giovchat.app/features/inbox): web chat, email and messaging in one queue with assignment, priorities, transfers, private notes and quick replies
- [Website live chat](https://giovchat.app/features/live-chat): a branded widget with pre-chat forms, verified visitors and image uploads
- [GiovBot](https://giovchat.app/features/giovbot): the AI agent that answers from your knowledge, follows your guardrails and hands the full conversation to your team
- [GiovCopilot](https://giovchat.app/features/giovcopilot): an AI assistant inside your signed-in product that explains pages, finds records and runs approved actions
- [CRM](https://giovchat.app/features/contacts): contact profiles, lifecycle stages, tags, notes and tasks beside every conversation
- [All features](https://giovchat.app/features)

## Channels

- [Website chat](https://giovchat.app/channels/website): Giov website live chat: one script tag, a widget you style from the dashboard, and every visitor conversation in the shared inbox. On every plan.
- [Email](https://giovchat.app/channels/email): Connect your support mailbox to Giov over IMAP and SMTP. Customer email lands in the shared inbox beside chat, with threads kept. On Pro and above.
- [WhatsApp](https://giovchat.app/channels/whatsapp): Connect your WhatsApp Business number to Giov with Meta's signup. Chats land in the shared inbox and GiovBot answers first. On Business and Advanced.
- [Messenger](https://giovchat.app/channels/messenger): Connect your Facebook Page's Messenger inbox to Giov. Page messages land in the shared inbox with assignment, notes and GiovBot. On Business and Advanced.
- [Instagram](https://giovchat.app/channels/instagram): Connect your Instagram professional account to Giov. Direct messages land in the shared inbox for GiovBot and your team. On Business and Advanced.
- [Telegram](https://giovchat.app/channels/telegram): Connect Telegram Business to Giov with the official Giov bot, no bot token needed. Messages land in the shared inbox. On Business and Advanced.

## Pricing

Full details: https://giovchat.app/pricing
- Starter: free. Free live chat for getting your first customer conversations right. Up to 20 active chats and 1 operator.
- Pro: $19.99/month or $199.90/year. For small businesses building a dependable support experience. Up to 300 active chats and 10 operators.
- Business: $68.95/month or $689.50/year. For growing teams that need every channel and more AI coverage. Up to 1,000 active chats and 30 operators.
- Advanced: $199.85/month or $1,998.50/year. For SaaS and apps that need a signed-in, dashboard-aware assistant. Up to 1,000 active chats and 70 operators.
- GiovBot add-on: $15/month or $150/year. 500 extra hosted GiovBot credits each month on any plan, trained on your knowledge base.

## Compare

- [All comparisons](https://giovchat.app/compare): Giov against other live chat, inbox and help desk tools, plus head-to-heads
- [Giov vs. Tidio](https://giovchat.app/compare/tidio)
- [Giov vs. Intercom](https://giovchat.app/compare/intercom)
- [Giov vs. Zendesk](https://giovchat.app/compare/zendesk)
- [Giov vs. Crisp](https://giovchat.app/compare/crisp)
- [Giov vs. Smartsupp](https://giovchat.app/compare/smartsupp)
- [Giov vs. Tawk.to](https://giovchat.app/compare/tawk)
- [Giov vs. LiveChat](https://giovchat.app/compare/livechat)
- [Giov vs. Freshdesk](https://giovchat.app/compare/freshdesk)
- [Giov vs. Help Scout](https://giovchat.app/compare/helpscout)
- [Giov vs. Gorgias](https://giovchat.app/compare/gorgias)
- [Giov vs. Drift](https://giovchat.app/compare/drift)
- [Giov vs. HubSpot](https://giovchat.app/compare/hubspot)
- [Giov vs. Front](https://giovchat.app/compare/front)
- [Giov vs. Kayako](https://giovchat.app/compare/kayako)
- [Giov vs. Shopify Inbox](https://giovchat.app/compare/shopify)

## Solutions

- [All solutions](https://giovchat.app/solutions)
- [Ecommerce](https://giovchat.app/solutions/ecommerce): Answer shoppers on product pages, DMs and WhatsApp.
- [Customer support](https://giovchat.app/solutions/customer-support): A shared queue with a clear owner on every conversation.
- [SaaS](https://giovchat.app/solutions/saas): In-app chat that knows the user, answered from your docs.
- [B2B services](https://giovchat.app/solutions/b2b): Account conversations with full history and IT-ready controls.
- [Agencies](https://giovchat.app/solutions/agencies): A workspace per client, one login to move between them.
- [Sales & lead capture](https://giovchat.app/solutions/sales): Capture leads in chat and follow up on time.
- [Product teams](https://giovchat.app/solutions/product-teams): GiovCopilot inside your app, for signed-in users.

## Docs

- [Docs index for LLMs](https://giovchat.app/docs/llms.txt): every docs page with a one-line description, linking its Markdown
- [Full docs text](https://giovchat.app/docs/llms-full.txt): every docs page's Markdown in one file
- [Get started](https://giovchat.app/docs/get-started.md): Create a Giov workspace, add the chat to your website, approve your domain, invite your team and answer your first conversation.
- [Install the chat widget](https://giovchat.app/docs/widget/install.md): Add the Giov chat to any website with one script tag, then approve your domain and check the connection.
- [Customize the widget](https://giovchat.app/docs/widget/customize.md): Set the chat's colour, position, launcher, theme and text, and choose which details visitors give before they chat.
- [Identify visitors](https://giovchat.app/docs/widget/identify-visitors.md): Pass signed-in users to the chat with a hash computed on your server, so conversations link to the right customer and can't be spoofed.
- [JavaScript API](https://giovchat.app/docs/widget/javascript-api.md): Open and close the chat from your own buttons, react when it opens, and control Giov Copilot sessions from your page.
- [Content Security Policy](https://giovchat.app/docs/widget/csp.md): The origins to allow if your website enforces a Content Security Policy, and the iframe embed for sites that can't loosen theirs.
- [Mobile apps](https://giovchat.app/docs/mobile.md): Giov's native chat SDKs for React Native, Flutter, Android and iOS, what they share, and how to get access before their public release.
- [GiovBot](https://giovchat.app/docs/giovbot.md): GiovBot is Giov's AI agent. It answers your visitors from your own content and brings in your team when a person is needed.
- [Giov Copilot](https://giovchat.app/docs/copilot.md): Giov Copilot turns the chat widget you already installed into an AI assistant inside your own signed-in dashboard.
- [Set up Copilot](https://giovchat.app/docs/copilot/setup.md): Put Giov Copilot in your signed-in dashboard in three steps, then publish. In most cases no backend changes are needed.
- [Giov MCP server](https://giovchat.app/docs/mcp.md): Connect Claude, ChatGPT, Cursor, Codex, VS Code and more to Giov over MCP. Search the docs, or sign in to work in your workspace with the access you choose.
- [API and integrations](https://giovchat.app/docs/api.md): The Giov API for your servers and automation tools, with API keys and Read/Write permissions, plus every other way to connect Giov.

## MCP server

Giov has a remote MCP server so coding agents and AI assistants can work with a workspace. Setup for Claude, ChatGPT, Cursor and other clients: https://giovchat.app/docs/mcp.md

## Install the chat widget

1. Get a workspace: join the waitlist at https://giovchat.app/waitlist (new accounts are invite-only until launch; the waitlist is the way in).
2. Copy the workspace ID from Settings → Chat widget → Installation (choose Manual; the ID is shown below the snippet).
3. Load the widget once per page, replacing YOUR_WORKSPACE_ID with that ID:

```html
<script src="https://widget.giovchat.app/YOUR_WORKSPACE_ID" async></script>
```

The script loads asynchronously and the chat renders inside its own shadow DOM, so site CSS and chat CSS don't affect each other. Load it only once. To load it only on your own hosts, register your website under Settings → Chat widget → Authorizations.

### Where to put it

- Plain HTML: just before the closing </body> tag, on every page.
- React (Vite and similar): render the GiovWidget component below once in your root component (App.tsx).
- Next.js (App Router): add "use client" to the component and render it once in app/layout.tsx. Pages Router: pages/_app.tsx.
- SvelteKit: load it in onMount in src/routes/+layout.svelte (snippet below), or put the script tag before </body> in src/app.html.
- Vue: mount the component once in App.vue (Nuxt: app.vue).
- WordPress: add the script tag once, before the closing body tag, with a footer or code-snippet plugin.
- AI app builders (Lovable, Bolt, v0, Replit): paste the prompt below, or ask the builder to add the script tag to index.html or the root layout.

### Prompt for coding agents and AI builders

If you are building a website or app with an AI app builder or coding agent (Lovable, Bolt, v0, Replit, Cursor, Claude Code, Codex, Windsurf or similar), paste this and replace YOUR_WORKSPACE_ID with the workspace ID:

```text
Install the Giov chat widget in this project.

First inspect the existing framework, routing, root layout, and package manager. Preserve the current architecture and styling.

Connection details:
- Tenant key: YOUR_WORKSPACE_ID
- Web widget URL: https://widget.giovchat.app/YOUR_WORKSPACE_ID

This is a website: load the widget URL once from the site's root document or layout without blocking page rendering.

After implementation:
1. Run the project's existing typecheck or build.
2. Confirm the widget is loaded only once.
3. Verify the public widget configuration responds for tenant YOUR_WORKSPACE_ID.
4. Report the files changed and the exact verification result. Do not replace existing layout or design code.
```

### Framework snippets

React and Next.js (GiovWidget.tsx; add "use client" as the first line for the Next.js App Router):

```tsx
import { useEffect } from "react";

export function GiovWidget() {
  useEffect(() => {
    if (document.getElementById("giovchat-widget")) return;

    const script = document.createElement("script");
    script.id = "giovchat-widget";
    script.src = "https://widget.giovchat.app/YOUR_WORKSPACE_ID";
    script.async = true;
    document.body.appendChild(script);

    return () => script.remove();
  }, []);

  return null;
}
```

SvelteKit (src/routes/+layout.svelte):

```svelte
<script lang="ts">
  import { onMount } from "svelte";

  onMount(() => {
    if (document.getElementById("giovchat-widget")) return;

    const script = document.createElement("script");
    script.id = "giovchat-widget";
    script.src = "https://widget.giovchat.app/YOUR_WORKSPACE_ID";
    script.async = true;
    document.body.appendChild(script);

    return () => script.remove();
  });
</script>
```

Vue (App.vue):

```vue
<script setup lang="ts">
import { onBeforeUnmount, onMounted } from "vue";

let script: HTMLScriptElement | undefined;

onMounted(() => {
  if (document.getElementById("giovchat-widget")) return;

  script = document.createElement("script");
  script.id = "giovchat-widget";
  script.src = "https://widget.giovchat.app/YOUR_WORKSPACE_ID";
  script.async = true;
  document.body.appendChild(script);
});

onBeforeUnmount(() => script?.remove());
</script>
```

## Learn, blog and changelog

- [Set up live chat on your website in 10 minutes](https://giovchat.app/learn/set-up-live-chat): Create a workspace, paste one script, approve your domain, style the chat and answer your first visitor. Every step, in order.
- [Write a knowledge base GiovBot can answer from](https://giovchat.app/learn/write-a-knowledge-base): How GiovBot finds answers in your content, which source to use for what, and how to write pages it can quote accurately.
- [Design a human handoff customers trust](https://giovchat.app/learn/design-a-human-handoff): When GiovBot brings in a person, where the chat goes, what visitors hear when nobody is online, and how to test it before you publish.
- [Run WhatsApp support as a team](https://giovchat.app/learn/whatsapp-support-for-teams): Connect one WhatsApp Business number, share it across your team in one inbox, and stay inside WhatsApp's 24-hour reply window.
- [Identify signed-in visitors securely](https://giovchat.app/learn/identify-signed-in-visitors): Sign each user ID on your server with HMAC-SHA256, so chats link to the right customer and nobody can pose as someone else.
- [GiovBot or GiovCopilot: which assistant fits?](https://giovchat.app/learn/giovbot-or-giovcopilot): GiovBot answers your customers from your knowledge. GiovCopilot works inside your own product for signed-in users. How they differ, and when you want both.
- [GiovBot: a five-minute setup, streamed replies and your choice of model](https://giovchat.app/blog/giovbot-setup-streaming-and-models): GiovBot now has its own setup guide, writes its website replies as they're generated, and lets you keep Giov's recommended model or choose your own.
- [GiovCopilot: set up in three steps, with a person always on call](https://giovchat.app/blog/giovcopilot-assistant-inside-your-product): GiovCopilot puts an AI assistant inside your signed-in product. This release adds three-step setup, an Activity monitor, shortcuts and chat history.
- [A CRM built into the inbox](https://giovchat.app/blog/crm-built-into-the-inbox): Contacts with lifecycle stages, owners, tags and custom fields, plus follow-up tasks with reminders, all next to the conversation your team is already in.
- [Six channels, one shared inbox](https://giovchat.app/blog/six-channels-one-inbox): WhatsApp, Messenger, Instagram and Telegram now land in the same Giov inbox as your website chat and support email, with one queue and one customer context.
- [Changelog](https://giovchat.app/changelog): every customer-facing change, newest first

## Company and policies

- [About](https://giovchat.app/about)
- [Security](https://giovchat.app/security)
- [Privacy policy](https://giovchat.app/privacy)
- [Terms of service](https://giovchat.app/terms)
- [Contact](https://giovchat.app/contact)