How requests work
Enter your email, company or business name, and what you want deleted in the form above. We send a verification link that expires after 24 hours. Open the link and confirm to submit the request. Email verification confirms control of the address; it does not delete data or by itself establish authority to delete a company’s workspace or another person’s information.
After verification, you receive a reference and a private receipt link to check progress or withdraw a pending request. Our team checks the affected account and your authority. We may need additional information. If you cannot access the email address, write to legal@giovchat.app; do not send identity documents until we explain a secure verification method.
Company accounts
Only the workspace owner can request deletion of the entire company account. You can also sign in and use Settings → Company → Delete company account, confirming your password and the company name.
For a public request, our platform team matches the verified owner’s email and company name before scheduling the same company deletion workflow. Any active paid subscription must first be cancelled. The 30-day cancellation period starts when deletion is scheduled, rather than when the public form is submitted. Billing or retention holds can pause erasure. You can cancel through Security settings or the private request receipt before erasure begins.
Deletion removes the workspace’s conversations, messages, customer profiles, attachments, exports, knowledge sources and search vectors, channel connections, team memberships, settings and workspace records. Sign-in accounts are deleted when no other workspace uses them. We email the owner when deletion is scheduled, cancelled and completed. Completion follows database, search-index and stored-file cleanup; a larger workspace or a service outage can take longer.
Member accounts
Agents and other workspace members can request their own account deletion in Settings → Profile → Delete my account, or through the form above. A verified public request is matched to the member’s company and sent to that company’s admins for approval or refusal. The request can be withdrawn while it is pending.
Approval removes access to that company. The sign-in account, password and two-factor settings are deleted when no other company workspace uses that sign-in. Conversations and notes handled by the member remain part of the company’s support history. The workspace owner cannot be removed through the member flow.
Customers and connected channels
If you contacted a business through its Giov chat widget, email, Messenger, Instagram, WhatsApp or another connected channel, identify that business and the relevant channel or profile in your request. You can also contact the business directly. The business generally controls its customer information; we help identify the records and route requests to it where appropriate. Verifying an email alone may not verify a messaging profile or authority over that business’s records.
Removing a channel connection stops future synchronisation but does not erase information already imported. Deletion here concerns data held in Giov; it does not delete your Facebook or Instagram account, or messages and records held independently by Meta or another provider. A message saying ‘delete my data’ does not automatically erase records.
What may remain
A minimal deletion receipt and audit metadata may remain as evidence of how the request was handled and for legal or dispute obligations, without the request’s email, company name or free-text details once resolved. Unverified submissions expire after 24 hours. Private receipt access expires after 180 days; this does not itself delete the minimal request record. Billing and other records required by law, protected backups until their normal lifecycle finishes, and short-lived caches may remain as described in our Privacy Policy. We explain applicable exceptions during review.
Privacy Policy: https://giovchat.app/privacy. Data Processing Addendum: https://giovchat.app/dpa. To request export, ask a question, or follow up without your receipt link, email legal@giovchat.app with your request reference.