GiovBot

GiovBot answers in your chat widget and on your connected channels. It replies from the knowledge you give it: your website, documents, FAQs and text. When it doesn't know something it says so, and when a visitor asks for a person it hands the chat to your team.

You set it up and test it in private. Nothing reaches visitors until you publish.

Plans and AI credits

GiovBot is included with Pro, Business and Advanced. On Starter you can add it as the GiovBot add-on.

• One credit is about one reply with the default model. Each model shows its cost per reply when you choose it. Smaller models cost less, larger ones cost more.
• Credits reset on the first day of each month at 00:00 UTC. Unused credits don't roll over.
• The GiovBot add-on adds 500 credits a month on any plan.
• Giov Copilot runs use the same monthly credits.
• If the hosted credits run out, GiovBot tells the visitor and hands the chat to your team. See Handoff to your team.
• Replies that use your own provider key don't use hosted credits, and the monthly limit doesn't apply.

You can see this month's usage in GiovBot → Workspace settings → Credits.

Agents

A workspace can have several agents, for example one for sales and one for support. GiovBot → Your agents lists them with their status: Published, Draft, or Draft changes.

• New agent creates an agent with a name, a first message and an optional first website.
• Set as default marks one agent as the default. It's the agent the setup guide and Copilot pick first, and the fallback when a channel's assigned agent isn't published.
• Duplicate copies an agent. Archive hides it from the studio, and its published replies stop.
• Allow published agents to reply is the workspace-wide switch. Turn it off to pause every agent without losing any drafts.

Each channel answers with one published agent. You choose the agent for each channel, and switch its auto-replies on or off, in GiovBot → Workspace settings → GiovBot on your channels. When you change a channel's agent, you choose whether the change applies to new conversations only or to every open conversation GiovBot still owns. Chats that were handed off, assigned to a person or closed keep their owner.

The agent studio

Open an agent to edit it in its studio:

Set up your first agent

Until you publish an agent, GiovBot opens a five-step setup guide. It takes about five minutes. You can reopen it later with Setup guide. After you publish, a checklist stays above your agents until everything is done.

1. Welcome

This step shows what GiovBot does and how many AI credits your plan includes. Choose Get started.

2. Teach it

Add at least one source: your website address, documents (PDF or Word), or questions and answers. You can carry on while a website is being read. GiovBot uses each source as soon as it's ready. Without any knowledge, GiovBot can only greet visitors and bring in your team.

3. Personality

Set the agent's name and picture (a square PNG, JPG or WebP up to 2 MB), its tone, its answer length and the greeting visitors see first. The tones are Friendly, Direct, Persuasive and Expert. The recommended model is preselected, and Customize model opens the model settings.

4. Try it

Chat with your draft in a private test chat. Each reply shows which knowledge sources it drew on, and whether it would bring in your team. Test chats aren't saved as conversations.

5. Go live

1. Choose where GiovBot answers. The website chat widget is on by default. Channels you've already connected start switched on, unless another agent already answers there.
2. Choose who takes over when a person is needed: the shared inbox, a department or a teammate.
3. Choose the working hours: around the clock (recommended), or Monday to Friday, 9:00 to 17:00 in your timezone. You can change the hours later in the agent's Settings.
4. Choose Publish GiovBot. This publishes the agent, turns on replies for the workspace and assigns the agent to the channels you selected.

Models

The model button on an agent's Agent page opens its model settings. There are two modes:

• Default: Giov AI picks a balanced model and settings for you. If that model ever fails, it switches to a backup model. You can pick any hosted Giov AI model from the list, which shows each model's cost per reply and this month's credit usage.
• Custom: choose a hosted model or a model on your own provider key. Then tune the temperature, the reasoning effort (for thinking models) and the token limit. Custom mode also lets you choose the backup model, which is always a hosted Giov AI model.

On Business and Advanced, you can add your own provider key in GiovBot → Workspace settings. The presets are OpenAI, Anthropic, Google Gemini, xAI Grok, Groq and Mistral, plus a custom OpenAI-compatible endpoint. A key can use any chat model the provider offers. Pick one from the provider's list or enter a model ID. Usage is billed to your provider account.

Next steps

• Knowledge: what GiovBot can learn from, and the limits.
• Handoff to your team: when and how GiovBot brings in a person.
• Testing and publishing: drafts, tests, versions and rollback.