Get started

Giov brings your website chat, email and messaging apps into one shared inbox, with GiovBot answering when you want it to. This guide takes you from sign-up to your first conversation.

You need access to your website's code or theme, or a plugin that can add a script to every page.

1. Create your workspace

1. Open Create my account.
2. Enter your name, your work email and a password of at least 8 characters.
3. Accept the Terms of Service and select Create my account.
4. Open the verification link we email you. Unverified workspaces are locked after 48 hours. You can resend the email from the banner in the dashboard.

New workspaces start with a 7-day Pro trial, then move to the free Starter plan unless you choose a paid plan. No card is required.

Onboarding then walks you through the steps below. Each step can be reviewed later, and Skip to dashboard leaves at any time.

Company

• Company name.
• Name on replies and an optional Photo on replies. Visitors see them in the chat header until a teammate joins the conversation.
• Where will customers chat with you? Choose Website for this guide. For apps, see Mobile apps.

2. Install the chat

The Install step shows the snippet with your workspace ID already filled in. Paste it once, just before the closing </body> tag of every page:

<script src="https://widget.giovchat.app/YOUR_WORKSPACE_ID" async></script>

React, Next.js, Svelte, Vue and WordPress versions are in Install the chat widget.

Open a page where you added the code. The step shows Waiting for your site… and changes to Connected with Seen on your host as soon as the chat loads there. We check every few seconds.

3. Approve your domain

Register the websites allowed to show your chat, either under Allowed websites in the Install step or in Settings → Chat widget → Authorizations:

1. Set Type to Website URL.
2. Enter your site, for example https://example.com.
3. Select Register.

If the chat was refused on a host, the Install step shows Blocked on that host with an Allow this host button.

4. Make the chat yours

The Widget step sets the colour, greeting and the details you ask visitors for, with a live preview. Every option is described in Customize the widget.

5. Invite your teammates

The Team step is optional. You can also invite people later from Settings → Team → Add member.

1. Enter each person's Work email.
2. Choose a Role:
   • Agent answers conversations and works with customers.
   • Developer sets things up without seeing customer data: GiovBot, Copilot, channels, the widget install, workspace settings, analytics, and MCP and API keys. No conversations, customers, team, billing or security. Admins are notified when a developer changes something that decides where customer data goes, like a channel, a GiovBot tool or the AI provider key.
   • Admin can do everything, including the team, billing and security.
3. Select Send invites. Each person gets an email to join the workspace.

Your plan sets the number of operator seats:

If an Agent app step appears, you can also install the Giov agent app and answer chats from your phone.

6. Send a test chat

1. Open your website in a private browser window, so you arrive as a new visitor.
2. Select the chat launcher and send a message. If you turned on visitor details, fill in the form first.
3. In the dashboard, open Inbox. The conversation appears there.
4. Reply from the Inbox. Your reply shows up in the chat on your site straight away.

If the launcher doesn't appear

Next steps